So, your LG TV Apps won’t update?
It can be really frustrating when technology doesn’t work the way it’s supposed to.
Dont get discouraged, there are quite a few simple fixes we can try to get your LG TV back up and running. Thankfully we’ve got all of them here in this article.
In a nutshell, you can try these steps to get the apps to update.
- Restart the TV and the router/modem.
- Power cycle the TV and the router/modem.
- Check the Wi-Fi connection.
- Uninstall and reinstall the App.
- Check the TV for updates.
- Factory reset the TV.
This issue may show itself in a few different ways. The app might load to a black, or blank screen. It might give an error message. It may even load and work correctly, but with missing content and/or functionality. You might not be able to fix the problem, sometimes it’s on the App creator to address the problem.
No matter the issue, we’ve got the solutions right here!
Here’s what you’ll need.
- Your LG TV remote
- Network Name and password
- App login information (you might be logged out)
- And this guide
6 Ways To Fix Your LG TV Apps Not Updating.
Try a good ol’ restart.
If you haven’t already, go ahead and turn everything off and try again. That might just do the trick. Simple? Yes, but this is a cliche for a reason.
If this worked, great, you’re all set. If not, You’ll want to go one step further.
Pull the power!
Sometimes turning it off isn’t quite enough. Go ahead and unplug the power cord for the TV and the router/modem. This is known as a power cycle. This works because it clears the memory (RAM) on the device. Memory is kind of like your short term memory; all the stuff you’re currently thinking about and working on. When the TV loses power it forgets all the things it was working on. So the TV will get a chance to try again, free of mistakes. This is a great tip that can be used on any misbehaving electronics.
- Leave them unplugged for about 2 minutes.
- Plug them in and wait for everything to fully power on, lights and all.
- Check the LG app store for an app Update.
Check your internet connection
Is the TV connected to your Wi-Fi? You can follow these steps to check and make sure. If your connection is weak, or unstable check your router for updates and try to move it closer if possible.
- Go to Settings > Network > Connection Status.
If Your LG TV is having trouble connecting to your Wi-Fi, go check out our article about that Click Here.
Uninstall and reinstall the app
Following the same train of thought as unplugging the TV, let’s just start from scratch. We’re gonna go ahead and remove the problem app and try again from the beginning. The TV may have goofed while updating the app.
On LGs latest TV’s
Step 1: Press the Home icon button on your TV remote.
Step 2: Find the App.
Step 3: Long press the select button.
Step 4: Uninstall the app.
On Older LG TV’s
Step 1: Press the Home icon button on your TV remote.
Step 2: Press the Pencil icon.
Step 3: Navigate to the app.
Step 4: Press the “X” icon above the app.
Note that this will make you sign in to the app again. You will need to have your login info.
Check The TV For Updates.
Even if all the apps say they are up-to-date, the TV may not give you the whole story if there’s an update for it. Sometimes the TV’s app store needs an update inorder to get the app updates. Kind of like the store getting a new shipment in so you can buy the new thing.
Step 1: Grab your LG TV remote, and press the ⚙️ or “settings” button.
Step 2: Click “All Settings”.
Step 3: Try the “Support” or “General” tab, depending on your model.
Step 4: Click either “Software update” or “About this TV” then “Software update”. Then “Check for Updates”
Step 5: If there is an update, go ahead and do that. Once that’s done you can go ahead and try the apps again.
Factory reset your TV
If all else fails, you can try factory resetting your TV. This is the ultimate start over, there’s no going back. Though this may be the only way forward.
Note that factory resetting your TV will erase all of the data on your TV, including your apps, settings, and recordings. Make sure to back up any important data before you reset your TV.
- Go to Settings > General > Reset to Initial Settings. Follow the on-screen instructions to complete the reset.
Other things to consider
You can check these settings and make sure they are accurate and configured correctly.
- Check the Time and Date. If this is wrong, the apps will deny access to use them and you’ll see a “Check Network” error.
- Settings > General > Time & Date
- Check the Location. If the “LG Services Country” is wrong it will have the same effect as the time and date, preventing you from connecting.
- Settings > General > Location > LG Services Country
- Turn off Quick Start. This setting is great at starting the TV faster, but it could be the culprit. Turn this off, and restart the TV. This is most likely the issue if unplugging everything worked for a short time, and the issue came back.
- Settings > General > Quick Start or Eco Mode > Quick Start
You should also consider the following:
- Did you get a new router?
- Most new routers will be Wi-Fi 6. This is the 6th generation of Wi-Fi, and while it is great, not all devices will be compatible.
- Did you update your Wi-Fi password?
- This may seem obvious, but the TV can often be overlooked when reconnected devices.
- Do you have a Mesh router?
- These routers have multiple physical parts and might be placed throughout your home.
- One of these may not be working correctly. Try power cycling each of these points. Wait for the main one to fully power up before plugging the others back in.
- Try an ethernet cable the signal might be strong enough to connect but to weak to be useful.
Get an external streaming device
Whether it be while you wait on an update to be pushed to your TV, or for a technician to come repair it. If everything else is working, you should consider grabbing an external streaming device. A Roku, Google Chromecast with Google TV, Fire TV, etc. These are purpose built devices and can often perform better than the built in smart features as is. While this isn’t going to help fix the problem, it’s a good option to consider.
Contact LG for support
It might be out of your hands. LG may have a problem on their end, or the app may have a problem that they need to address. It could also be a sign that the TV is simply not working correctly, and needs a technician to attempt a fix.
These issues can be frustrating, and hopefully the information on this page has helped you resolve the problem.
But if it hasn’t, you should contact LG directly via:
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